COVID-19 Skills

ACH is pleased to share free resources for communication during the COVID-19 global pandemic. This is a challenging time for healthcare, and for communicating in healthcare encounters. We are most effective when we are mindful of not only what we say, but how we say it. We offer the following resources, reflective of ACH's broader training materials. These skills help build trust and increase resilience. We encourage sharing and broad distribution.

COVID-19 Support Discussions

The ACH COVID-19 Support Discussions group meetings concluded on May 28th. ACH launched these groups as a temporary opportunity for ACH member support during the turbulent days of the pandemic. We were pleased to have so many members, both long term and new, join us for this. Unique and lasting connections were made and during this time of uncertainty, we were glad that ACH, along  with dedicated volunteer support, was able to provide this outlet for support and sharing.

"What was most valuable about the support discussions?" 

Participant Feedback: "Meeting with other like-minded (e.g., ACH aware, ACH trained) caring, self-aware clinicians for a more personal check-in and sharing of experiences and thoughts at this most unusual time of COVID. I attend many zoom meetings each week, and this is the only one that provides a place for us as 'people'/ 'individuals'--e.g., it's relational. This is something very special that ACH can provide."

Although ACH will no longer formally host these particular groups, we are assessing future opportunities to best enable virtual connections among members.

A special thanks to Brenda Lepisto, ACH Faculty, for graciously facilitating the groups.

Member Stories

ACH is inviting members to shared stories and reflections regarding your personal/professional experiences during the COVID-19 crisis. Accepted submissions will appear with the other member stories below. Please submit your narratives, stories, and other resource suggestions via the following brief form.

Basic submission considerations:

  • Stories: We welcome a range of stories and/or narratives so that you may share your encounters with patients, families, and colleagues while providing care during the COVID-19 crisis.
  • Reflections: We encourage your general reflections on communication and relationships in healthcare, as it relates to the COVID-19 context. Guidelines: Submissions should relate specifically to the COVID-19 context. Ideally submission length is 300 - 700 words. We encourage informal submissions as we are eager to share your experiences.  Authors are responsible for editing, including grammatical and content considerations.

Story submission form: 

Friday, April 24, 2020

When Lisa (not her real name) called me this past week with sinus congestion after a trip to visit family in central Pennsylvania, her voice was a bit shaky, like she was holding back tears. She began her message as many have in recent days, “I know you must be getting a million calls about the coronavirus, but…”, and went on to tell me how she was feeling. I was impressed by her consideration, and reminded that I needed to do more than give clear information and guidance.

Friday, April 24, 2020

Sustained strength is not aggression, nor muscular feats. It is not violence or coercion, nor is it righteous anger.

Sustained strength is fueled by compassion, by solidarity, by community.

Sustained strength is endurance. It is focus, aspiration and discipline.

Friday, April 24, 2020

At the start of the COVID-19 pandemic, I can clearly recall stating to my colleagues “COVID-19 does not discriminate.” Within the second week of March I was eating my words. As I write on this beautiful Saturday morning in Orlando, Florida, Blacks and Hispanics are dying at an alarming rate in NYC, Detroit, Louisiana, Milwaukee and Chicago. My colleagues and leaders have one answer for the cause of death, “they have chronic medical conditions such as Asthma, Diabetes, Hypertension, Obesity and Coronary Artery Disease(CAD)." COVID-19 did not start the healthcare disparities in America but what it has done is shed a light to our healthcare system. A healthcare system that is not adequate in how it provides care for our Black and Hispanic communities, a system that does not take account the environmental impact and the institutional neglect of our communities.

Thursday, April 9, 2020

Sitting in my office right before the start of my primary care clinic, I studied my list of patients for the day. But instead of preparing for the warm greeting and handshake, the quick survey of the patient’s facial expressions, comportment, clothing, ability to get out of the waiting room chair, and gait, I found myself looking up phone numbers and determining which of my encounters I was to conduct by phone or video. The rapid change in how I interact with patients in this era of the COVID-19 pandemic feels dizzying.

Monday, April 6, 2020

Living through the past week knowing I have COVID19 has compelled me to... 

  • Buy a pulse oximeter. 
  • Look into a scary abyss of not knowing what the next week would bring to me and my husband. 
  • Reassure my sister and children every day that I wasn’t in trouble w my breathing.  
  • Take melatonin as adjuvant therapy to mitigate the deadly cytokine storm activity while I slept every night.


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ACH invites you to join our resource and events distribution list. We also offer support for individuals and organizations who aim to improve communication skills. 

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