COVID-19 Skills

ACH is pleased to share free resources for communication during the COVID-19 global pandemic. This is a challenging time for healthcare, and for communicating in healthcare encounters. We are most effective when we are mindful of not only what we say, but how we say it. We offer the following resources, reflective of ACH's broader training materials. These skills help build trust and increase resilience. We encourage sharing and broad distribution.

COVID-19 Support Discussions

The ACH COVID-19 Support Discussions group meetings concluded on May 28th. ACH launched these groups as a temporary opportunity for ACH member support during the turbulent days of the pandemic. We were pleased to have so many members, both long term and new, join us for this. Unique and lasting connections were made and during this time of uncertainty, we were glad that ACH, along  with dedicated volunteer support, was able to provide this outlet for support and sharing.

"What was most valuable about the support discussions?" 

Participant Feedback: "Meeting with other like-minded (e.g., ACH aware, ACH trained) caring, self-aware clinicians for a more personal check-in and sharing of experiences and thoughts at this most unusual time of COVID. I attend many zoom meetings each week, and this is the only one that provides a place for us as 'people'/ 'individuals'--e.g., it's relational. This is something very special that ACH can provide."

Although ACH will no longer formally host these particular groups, we are assessing future opportunities to best enable virtual connections among members.

A special thanks to Brenda Lepisto, ACH Faculty, for graciously facilitating the groups.

Member Stories

ACH is inviting members to shared stories and reflections regarding your personal/professional experiences during the COVID-19 crisis. Accepted submissions will appear with the other member stories below. Please submit your narratives, stories, and other resource suggestions via the following brief form.

Basic submission considerations:

  • Stories: We welcome a range of stories and/or narratives so that you may share your encounters with patients, families, and colleagues while providing care during the COVID-19 crisis.
  • Reflections: We encourage your general reflections on communication and relationships in healthcare, as it relates to the COVID-19 context. Guidelines: Submissions should relate specifically to the COVID-19 context. Ideally submission length is 300 - 700 words. We encourage informal submissions as we are eager to share your experiences.  Authors are responsible for editing, including grammatical and content considerations.

Story submission form: 

Friday, April 3, 2020

Seeing reality as it is, is hard right now. And I am also offered new opportunities that help me to connect to my purpose. To find a reason that this dutch doctor ended up  in the epicenter of a pandemic in New York. I worked so hard over the last years to find my way out of the front line, away from the acuity and now i am pulled right back in. Not just me but any provider is being deployed to help where the need is most. I am rethinking the concept of wellness and how emotional support is one of our basic needs in times of acute and ongoing trauma. We are working on communication curriculums on how to deliver bad news, have end of life conversations in a compassionate and timely matter. In the evening time I am watching ventilator support videos and learn new skills sets to be prepared for what to come. Medicine is changing in a profound way as is our society.

Tuesday, March 31, 2020

As the COVID-19 pandemic escalates all around us, I can't help but notice how very important relationships are in finding our way through, for both the community at large and people who work in healthcare. We are all sustained by support and compassion, by feeling that others know us, understand us and care about us. The need for connection is quite literally hard-wired into our neurobiology; our survival as a species has always depended upon it.



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ACH invites you to join our resource and events distribution list. We also offer support for individuals and organizations who aim to improve communication skills. 

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