Clinicians with specific learning goals, including targeted efforts to improve patient experience outcomes, often benefit from individualized communication coaching sessions. In most cases, coaching occurs as a one-on-one appointment in which an ACH faculty member will monitor the participant by helping to set communication development goals.
The session also involves observation and feedback as an ACH faculty mentor observes the participant in real-time encounters with patients and/or colleagues. Coaching often occurs soon after a participant has attended a fundamental workshop, as reinforcement of that initial learning experience. Most personalized coaching sessions occur on-site at the participants’ area of practice. Sessions are typically scheduled as 90 -120 minute sessions, allowing for specific and supportive feedback tailored toward individual learning goals.