Emergency Department

Better Communication. Better Relationships. Better Care.

Resuscitating the physician-patient relationship: Emergency department communication in an academic medical center. Rhodes KV, Vieth T, He T, Miller A, Howes DS, Bailey O, Walter J, Frankel R, & Levinson W. (2004). Annals of Emergency Medicine 2004; 44:3: 262-267.
Assessing Interpersonal and Communication Skills in Emergency Medicine. Chan, T., Wallner, C., Swoboda, T., Leone, K., Kessler, C., & Burton, J. (2012).
Communication skills training for emergency medicine residents. Cinar, O., Ak, M., Sutcigil, L., Congologlu, E., Canbaz, H., Kilic, E., & Ozmenler, K. (2012).
Communication skills training for emergency department senior house officers‐‐a qualitative study. Lloyd G, Skarratts D, Robinson N, & Reid, C. (2000).
Emergency Department Team Communication with the Patient: The Patient's Perspective. Lau, F. (2000). McCarthy, D.M., Ellison, EP, Venkatesh, A.K., Engel, C.G., Cameron, K.A., Makoul, G., & Adams, J.G. (2013).
Can communication skills workshops for emergency department doctors improve patient satisfaction? Lau, F. (2000).
Determinants of Patient Satisfaction in a Large,Municipal ED: The Role of Demographic Variables, Visit Characteristics, and Patient Perceptions, Boudreaux ED, Ary RD, Mandry CV, & McCabe B. (2000).
Patient satisfaction in emergency medicine. Taylor C, & Benger JR. (2004).
Developing an efficient model to select emergency department patient satisfaction improvement strategies. Brown AD, Sandoval GA, Levinton C, & Blackstien‐Hirsch P. (2005).
Complaints from emergency department patients largely result from treatment and communication problems. Taylor D, Wolfe R, & Cameron P. (2002).
Breaking bad news in the emergency department: When seconds count. Levetown M. (2004).
Factors influencing parent satisfaction in a children's emergency department: Prospective questionnaire‐based study. Pagnamenta R, & Benger JR (2008).
Improving services to bereaved relatives in the emergency department: Making healthcare more human. Williams AG, O'Brien DL; Laughton KJ, & Jelinek GA. (2000).
Emergency department communication links and patterns. Fairbanks RJ, Bisantz AM, & Sunm M.(2007).
Toward a definition of teamwork in emergency medicine. Fernandez R, Kozlowski SWJ, Shapiro MJ, & Salas E. (2008).
The art of communication: Strategies to improve efficiency, quality of care and patient safety in the emergency department. Krug SE. (2008).
Team assignment system: Expediting emergency department care. Patel PB, & Vinson DR. (2005).
The potential for improved teamwork to reduce medical errors in the emergency department. The MedTeams
Promoting teamwork: An eventbased approach to simulation‐based teamwork training for emergency medicine residents. Rosen MA, Salas E, Wu TS, Silvestri S, Lazzara E, Lyons R, Weaver S, & King H. (2008).
Handover in the emergency department: Deficiencies and adverse effects. Ye K, Taylor D, Knott JC, Dent A, & MacBean CE (2007).
Determinants of Patient Satisfaction in a Large,Municipal ED: The Role of Demographic Variables, Visit Characteristics, and Patient Perceptions, Boudreaux ED, Ary RD, Mandry CV, & McCabe B. (2000).
Developing an Efficient Model to Select Emergency Department Patient Satisfaction Improvement Strategies, Brown AD, Sandoval GA, Levinton C, & Blackstien-Hirsch P. (2005).
Responding to formal complaints about the emergency department: Lessons from the service marketing literature. Doig G. (2004).
What Do Consumers Say They Want and Need During a Psychiatric Emergency? Allen MH, Carpenter D, Sheets JL, Miccio S, & Ross R., (2003).
Patient satisfaction with triage nursing in a rural hospital emergency department, Elder R, Neal C, Davis BA, Almes E, Whitledge L, & Littlepage N. (2004).
Keys to patient satisfaction in the emergency department: Results of a multiple facility study. Hall MF. (1996).
Patients' perceptions of quality of care at an emergency department and identification of areas for quality improvement. Muntlin A, Gunningberg L, & Carlsson M. (2006).
Factors associated with older patients' satisfaction with care in an inner-city emergency department. Nerney M, Chin M, Jin L, Karrison TG, Walter J, Mulliken R, Miller A, Hayley D, & Friedmann P. (2001).
Resuscitating the physician-patient relationship: Emergency department communication in an academic medical center. Rhodes KV, Vieth T, He T, Miller A, Howes DS, Bailey O, Walter J, Frankel R, & Levinson W. (2004).
Patient satisfaction in emergency medicine. Taylor C, & Benger JR. (2004).
Effects of Actual Waiting Time, Perceived Waiting Time, Information Delivery, and Expressive Quality on Patient
Patient satisfaction with nurse practitioner care in emergency departments in Canada. Thrasher C, & Purc-Stephenson R. (2008).
A patient satisfaction theory and its robustness across gender in emergency departments: a multigroup structural equation modeling investigation. Aragon SJ, & Gesell SB (2003).
Caring and uncaring encounters in nursing in an emergency department. Wiman E, & Wikblad K. (2004).
Network analysis of team communication in a busy emergency department, P Daniel Patterson, Anthony J Pfeiffer, Matthew D Weaver, David Krackhardt, Robert M Arnold, Donald M Yealy, and Judith R Lave, (2013).
Chest pain: communication of symptoms and history in a London emergency department. Farmer SA, Roter DL, Higginson IJ. (2006).
What do consumers say they want and need during a psychiatric emergency? Allen MH, Carpenter D, Sheets JL, Miccio S, & Ross R. (2003).
Medical emergency department utilization patterns among uninsured patients with psychiatric disorders. Baillargeon J, Thomas C, Williams B, Begley C, Sharma S, Pollock B, Murray OJ, Pulvino J, & Raimer B. (2008).
Teaching Spanish to pediatric emergency physicians. Mazor SS, Hampers LC, Chande VT, Krug SE. (2002).
Why are we here? A study of patient actions prior to emergency hospital admission. Benger JR & Jones V. (2008).
Trained medical interpreters in the emergency department: Effects on services, subsequent charges, and follow‐up. Bernstein, J, Bernstein, E, Dave, A, James, T, Mitchell, P Safi, C, et al. (2002).
Determinants of patient satisfaction in a large, municipal ED: The role of demographic variables, visit characteristics, and patient perceptions. Boudreaux ED, Ary RD, Mandry C.V., & McCabe B . (2000).
Predictors of emergency department patient satisfaction: Stability over 17 months. Boudreaux ED, D'Autremont S, Wood K, Jones GN. (2004).
Emergency department patient satisfaction: Examining the role of acuity. Boudreaux ED, Friedman J, Chansky ME, Baumann BM. (2004).
Developing an efficient model to select emergency department patient satisfaction improvement strategies. Brown AD, Sandoval GA, Levinton C, & Blackstien‐Hirsch P. (2005).
Patient satisfaction with emergency nurse practitioners in A & E. Byrne G, Richardson M, Brunsdon J, & Patel A. (2000).
Demographic and clinical profiles of patients who make multiple visits to psychiatric emergency services. Chaput YJA, & Lebel MJ. (2007).
Work interrupted: A comparison of workplace interruptions in emergency departments and primary care offices. Chisholm CD, Dornfeld A, Nelson D, & Cordell W. (2001).
Emergency department discharge instructions comprehension and compliance study. Clarke C, Friedman SM, Shi K, Arenovich A, & Culligan C. (2005).
Can emergency medical service staff predict the disposition of patients they are transporting? Clesham K, Mason S, Gray J, Walters S, & Cooke V. (2008).
Communication loads on clinical staff in the emergency department. Coiera EW, Jayasuriya RA, Hardy J, Bannan A, & Thorpe ME. (2002).
Profiles in patient safety: Medication errors in the emergency department. Croskerry P, Shapiro M, Campbell S, LeBlanc C, Sinclair D, Wren P, et al. (2004)
Rationing in the emergency department: the good, the bad, and the unacceptable. Cross E, Goodacre S, O'Cathain A, & Arnold J. (2005).
Accident and Emergency nurses' attitudes towards health promotion. Cross R. (2005).
Responding to formal complaints about the emergency department: Lessons from the service marketing literature. Doig G. (2004).
Communication in emergency medicine: Implications for patient safety. Eisenberg EM, Murphy AG, Sutcliffe K, Wears R, Schenkel S, Perry S, & Vanderhoef M.(2005).
Patient satisfaction with triage nursing in a rural hospital emergency department. Elder R, Neal C, Davis BA, Almes E, Whitledge L, & Littlepage N. (2004).
The influence of patient acuity on satisfaction with emergency care: Perspectives of family, friends and carers. Ekwall A, Gerdtz M, & Manias E.(2008).
Critical care recognition, management and communication skills during an emergency medicine clerkship. Ellison S, Sullivan C, Quaintance J, Arnold L, & Godfrey P. (2008).
Brief motivational intervention to increase self‐reported safety belt use among emergency department patients. Fernandez WG, Mitchell P, Jamanka AS, Winter MR, Bullock H, Donovan J, George J, Feldman JA, Gallagher SS, McKay, MP, Bernstein E, & Colton T. (2008).
Errors in a busy emergency department. Fordyce J. Blank F.S.J. Pekow P. Smithline H.A. Ritter G. Gehlbach S. Benjamin E. Henneman P.L. (2003).
Quality management and benchmarking in emergency medicine. Francis R, Spies CD, & Kerner T. (2008).
Burnout among nursing staff in accident and emergency and acute medicine: A comparative study. Gillespie M, & Melby V. (2003).
Multicenter study of limited health literacy in emergency department patients. Ginde AA, Weiner SG, Pallin DJ, & Camargo CA Jr.(2008).
Healthcare provider complaints to the emergency department: a preliminary report on a new quality improvement instrument. Griffey RT, & Bohan JS. (2006).
Strategies used by nurses to recover medical errors in an academic emergency department setting. Henneman EA, Blank FS, Gawlinski A, & Henneman PL. (2006).
Impact of emergency department volume on registered nurse time at the bedside. Hobgood C, Villani J, & Quattlebaum R. (2005).
Prevalence of victims of violence admitted to an emergency department. Hofner MC, Python NV, Martin E, Gervasoni JP, Graz B, & Yersin B. (2005).
Patient satisfaction with pain management in the emergency department. Hogan, S Leininger. (2005).
The geriatric emergency department. Hwang U & Morrison RS. (2007).
Quality improvement of psychiatric care: Challenges of emergency psychiatry. Jayaram G & Triplett P. (2008).
Patients' opinions of acute chest pain care: a qualitative evaluation of Chest Pain Units. Johnson M, Goodacre S, Tod A, & Read S. (2009).
Notifying emergency department patients of negative test results: pitfalls of passive communication. Keren R, Muret‐Wagstaff S, Goldmann D A, & Mandl K D. (2003).
Can communication skills workshops for emergency department doctors improve patient satisfaction? Lau FL. (2000).
Association between patient race/ethnicity and perceived interpersonal aspects of care in the Emergency Department. Lee JS, Tamayo‐Sarver J, Kinneer P, & Hobgood C. (2008).
Communication skills training for emergency department senior house officers‐‐a qualitative study. Lloyd G, Skarratts D, Robinson N, & Reid, C. (2000).
Why patients attend emergency departments for conditions potentially appropriate for primary care: Reasons given by patients and clinicians differ. Masso M, Bezzina A, Siminski P, Middleton R, & Eagar K. (2007).
Deliberate self‐harm: emergency department nurses' attitudes, triage and care intentions. McCann T, Clark E, McConnachie S, & Harvey I. (2007).
Effectiveness of a patient education brochure in the emergency department. Messner ER, Reck DL, & Curci K. (2006).
Examining the Controversy: Patient satisfaction surveys in the emergency department. Mione MA. (2007).
Suicide assessment in hospital emergency departments: Implications for patient satisfaction and compliance. Mitchell AM, Garand L, Dean D, Panzak G, & Taylor M. (2005).
Informed consent for research: Current practices in academic emergency medicine. Monico E, Larkin GL, & Degutis L. (2008).
Psychosocial support of trauma patients in the emergency department by nurses, as indicated by communication. Moore KW, & Schwartz KS.
Emergency physicians and disclosure of medical errors. Moskop JC, Geiderman JM, Hobgood CD, & Larkin GL. (2006).
Care for emergency department patients who have experienced domestic violence: A review of the evidence base. Olive P. (2007).
Emergency ID net study group antibiotic use for emergency department patients with upper respiratory infections: Prescribing practices, patient expectations, and patient satisfaction. Ong S, Nakase J, Moran GJ, Karras DJ, Kuehnert M, & Talan DA. (2007).
Out‐of‐hospital and emergency department utilization by adult homeless patients. Pearson DA, Bruggman AR, & Haukoos JS. (2007).
The effect of emergency department crowding on patient satisfaction for admitted patients. Pines J, Iyer S, Disbot M, Hollander JE, Shofer FS, & Datner EM. (2008).
Waiting time and assessment of patient satisfaction in a large reference emergency department: A prospective cohort study, France.Pitrou I, Lecourt AC, Bailly L, Brousse B, Dauchet L, & Ladner J. (2009).
Emergency staff reactions to suicidal and selfharming patients. Pompili M, Girardi P, Ruberto A, Kotzalidis GD, & Tatarelli R. (2005).
Older adult care in the emergency department: Identifying strategies that foster best practice. Robinson S, & Mercer S. (2007).
Impact of physician and patient gender on pain management in the emergency department‐A multicenter study. Safdar B, Heins A, Homel P, Miner J, Neighbor M, DeSandre P, & Todd KH. (2009).
Expression of humour by emergency personnel involved in sudden deathwork. Scott T. (2007)
Where to focus efforts to improve overall ratings of care and willingness to return: The case of tuscan emergency departments.Seghieri C, Sandoval GA, Brown AD, & Nuti S. (2009).
Value of the timing of informing the emergency department patients on cardiac test results: A randomized controlled study. Serinken M, Zencir M, Karcioglu O, Sener S, & Turkcuer I. (2009).
Reliability of a core competency checklist assessment in the emergency department: The Standardized Direct Observation Assessment Tool. Shayne P, Gallahue F, Rinnert S, Anderson CL, Hern G, & Katz E. (2006)
Variation in communication loads on clinical staff in the emergency department. Spencer R, Coiera E, & Logan P. (2004).
Giving a voice to the community: A qualitative study of consumer expectations for the emergency department. Stuart PJ, Parker S, & Rogers M. (2003).
Patient education in the emergency department: A systematic review of interventions and outcomes. Szpiro KA, Harrison MB, Van Den Kerkhof EG, & Lougheed MD. (2008).
Communicating life‐threatening diagnoses to patients in the emergency department. Takayesu JK, & Hutson HR. (2004).
Discharge instructions for emergency department patients: What should we provide? Taylor D, & Cameron PA. (2000).
Complaints from emergency department patients largely result from treatment and communication problems. Taylor D, Wolfe R, & Cameron P. (2002).
A multifaceted intervention improves patient satisfaction and perceptions of emergency department care. Taylor D, Kennedy M, Virtue E, & McDonald G. (2006).
Role of diagnosis‐specific information sheets in parents' understanding of emergency department discharge instructions. Waisman Y, Siegal N, Siegal G, Amir L, Cohen H, & Mimouni M. (2005)
Trauma patients' encounters with the team in the emergency department‐‐A qualitative study. Wiman E, Wikblad K, & Idvall E. (2007).
Communication patterns in a UK emergency department. Woloshynowych M, Davis R, Brown R, & Vincent C. (2007).
Psychometric properties of the consumer emergency care satisfaction scale: Tested on persons accompanying patients in emergency department. Kristensson J & Ekwall A. (2008).
Consumer and family experiences in the emergency department following a suicide attempt. Cerel J, Currier GW, & Conwell Y. (2006).
What are you waiting for? A study of resident physician‐parent communication in a pediatric emergency department. Cramm KJ, & Dowd MD. (2008).
Are diagnostic testing and admission rates higher in non-English-speaking versus English-speaking patients in the emergency department? Waxman MA, Levitt AM. (2000).
‘‘Unless you went in with your head under your arm’’: Patient perceptions of emergency room visits. Wellstood K, Wilson K, & Eyles J (2005).

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