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Patient Experience

Patient-centred care is a way of doing things: How healthcare employees conceptualize patient-centred care. Fix, G. M., Lukas, C. V., Bolton, R. E., Hill, J. N., Mueller, N., Lavela, S. L., & Bokhour, B. G. (2017).
Patient-Centeredness as Physician Behavioral Adaptability to Patient Preferences. Carrard, V., Schmid Mast, M., Jaunin-Stalder, N., Junod Perron, N., & Sommer, J. (2017).
Effect of a Patient-Centered Communication Intervention on Oncologist-Patient Communication, Quality of Life, and Health Care Utilization in Advanced Cancer: The VOICE Randomized Clinical Trial. Epstein, R.M., Duberstein, P.R., Fenton, J.J., Fiscella, K., Hoerger, M., Tancredi, D.J., et. al. (2017)
Patient-centeredness and its impact on patient satisfaction and treatment outcomes in medical rehabilitation. Plewnia, A., Bengel, J., & Körner, M. (2016)
Patient empowerment, patient participation and patient-centeredness in hospital care: A concept analysis based on a literature review. Castro, E. M., Regenmortel, T. V., Vanhaecht, K., Sermeus, W., & Hecke, A. V. (2016).
Patient-provider communication about the emotional cues and concerns of adolescent and young adult patients and their family members when receiving a diagnosis of cancer. Korsvold, L., Mellblom, A. V., Lie, H. C., Ruud, E., Loge, J. H., & Finset, A. (2016)
Communication During Pediatric Intensive Care Unit Family Conferences: A Pilot Study of Content, Communication, and Parent Perceptions. Michelson, K., Clayman, M. L., Ryan, C., Emanuel, L., & Frader, J. (2016)
Predictors of Satisfaction With Doctor and Nurse Communication: A National Study. Mcfarland, DC, Shen, MJ, & Holcombe, RF. (2016).
Assessing patients' experiences with communication across the cancer care continuum. Mazor KM, Jr RL, Sue VM, Williams AE, Rabin BA, & Arora NK. (2016)
Performance Insights: Reducing Serious Safety Events: A Critical Dimension of the Patient Experience, Press Ganey Associates. (2015)
Does Doctor–Patient Communication Affect Patient Satisfaction with Hospital Care? Results of an Analysis with a Novel Instrumental Variable, Clever SL, Jin L, Levinson W, & Meltzer DO. (2008).
Patient Satisfaction: Gillian Corbett and Tricia McGuigan report the results of a survey of patients' responses to the care they receive from minor/major injury/illness nurse treatment service nurses, Corbett G, & McGuigan T. (2008).
Responding to formal complaints about the emergency department: Lessons from the service marketing literature. Doig G. (2004).
Nurse–patient communication in cancer care: Does responding to patient’s cues predict patient satisfaction with communication, Ruud Uitterhoeve, Jozien Bensing, Eefje Dilven, Rogier Donders, Pieter deMulder, and Theo van Achterberg, (2009).
Impact of the physician’s participatory style in asthma outcomes and patient satisfaction. Adams RJ, Smith BJ, & Ruffin RE. (2001).
Satisfaction is not all: Patients’ perception of outcome of general practice consultations, a qualitative study. Anden A, Andersson SO, Rudebeck CE. (2005).
Patient satisfaction with triage nursing in a rural hospital emergency department, Elder R, Neal C, Davis BA, Almes E, Whitledge L, & Littlepage N. (2004).
Customer Service in Dental Offices: Analyses of Service Orientations and Waiting Time in Telephone Interactions with a Potential New Customer, Ford WSZ, & Snyder OJ (2000).
Predictors of Patient Satisfaction. Jackson JL, Chamberlin J, & Kroenke K. (2001).
Etiquette-based Medicine. Kahn MW. (2008).
How are patients’ specific ambulatory care experiences related to trust, satisfaction, and considering changing physicians? Keating NL, Green DC, Kao AC, Gazmararian JA, Wu VY, & Cleary PD. (2002).
Hospital and Service: Leading Real Change. Kerfoot KM. (2008).
Measuring Patients' Expectations and Requests. Kravitz RL. (2001).
A simple approach to improving patient satisfaction. Maisels M, Jeffrey MB, & Kring EA. (2005).
Patients' perceptions of quality of care at an emergency department and identification of areas for quality improvement. Muntlin A, Gunningberg L, & Carlsson M. (2006).
Factors associated with older patients' satisfaction with care in an inner-city emergency department. Nerney M, Chin M, Jin L, Karrison TG, Walter J, Mulliken R, Miller A, Hayley D, & Friedmann P. (2001).
Patient satisfaction with urodynamics: a qualitative study. Shaw C, Williams K, Assassa PR, Jackson C (2000).
Patient satisfaction in emergency medicine. Taylor C, & Benger JR. (2004).
Effects of Actual Waiting Time, Perceived Waiting Time, Information Delivery, and Expressive Quality on Patient Satisfaction in the Emergency Department. Thompson DA, Yarnold PR, Williams DR, & Adams SL. (1996).
Patient satisfaction with nurse practitioner care in emergency departments in Canada. Thrasher C, & Purc-Stephenson R. (2008).
A patient satisfaction theory and its robustness across gender in emergency departments: a multigroup structural equation modeling investigation. Aragon SJ, & Gesell SB (2003).
Unmet expectations for care and the patient-physician relationship. Bell RA, Kravitz RL, Thom D, Krupat E, & Azari R. (2002).
Does Doctor–Patient Communication Affect Patient Satisfaction with Hospital Care? Results of an Analysis with a Novel Instrumental Variable. Clever SL, Jin L, Levinson W, & Meltzer DO. (2008).
When the unreal becomes real: Family members' experiences of cardiac arrest. Weslien M, Nilstun T, Lundqvist A, & Fridlund B. (2005).
Radical Systems Change Innovative Strategies to Improve Patient Satisfaction. Rave N, Geyer M, Reeder B, Ernst J, Goldberg L, & Barnard C. (2003).
Why the nation needs a policy push on patient centered healthcare. Epstein RM, Fiscella K, et al. (2010).
A systematic review of evidence on the links between patient experience and clinical safety and effectiveness. Doyle C, Lennox L, Bell D. (2013).
Why the Nation Needs a Policy Push on Patient-Centered Health Care. Epstein RM, Fiscella K, Lesser CS, & Stange KC (2010).
Relationships between physician practice style, patient satisfaction, and attributes of primary care. Flocke SA., Miller WL, & Crabtree BF. (2002).
Impoverished diabetic patients whose doctors facilitate their participation in medical decision making are more satisfied with their care. Golin C, DiMatteo MR, Duan N, Leake B, & Gelberg L. (2002).
Is the professional satisfaction of general internists associated with patient satisfaction? Haas JS, Cook EF, Puopolo AL, Burstin HR, Cleary PD, & Brennan TA. (2000).
Trust in physicians and medical institutions: What is it, can it be measured, and does it matter? Hall MA, Dugan E, Zheng B, & Mishra AK. (2001).
Patient complaints and malpractice risk. Hickson GB, Federspiel CF, Pichert JW, Miller CS, Gauld-Jaeger J, & Bost P. (2002).
The relationship between patients’ perception of care and measures of hospital quality and safety. Isaac T, Zaslavsky AM, Cleary PD, Landon BE. (2010).
Predictors of patient satisfaction. Jackson JL, Chamberlin J, & Kroenke K. (2001).
Patients’ and relatives’ complaints about encounters and communication in health care: Evidence for quality improvement. Jangland E, Gunningberg L, & Carlssond M. (2009).
How are patients’ specific ambulatory care experiences related to trust, satisfaction, and considering changing physicians? Keating NL, Green DC, Kao AC, Gazmararian JA, Wu VY, & Cleary PD. (2002).
21st-century health care: the effect of computer use by physicians on patient satisfaction at a family medicine clinic. Garrison GM, Bernard ME, Rasmussen NH. (2002).
Health literacy and shared decision making for prostate cancer patients with low socioeconomic status. Kim SP, Knight SJ, Tomori C, Colella KM, Schoor RA, & Shih L et al. (2001).
Measuring patients’ expectations and requests. Kravitz RL. (2001).
Physician empathy and listening: associations with patient satisfaction and autonomy. Pollak KI, Alexander SC, Tulsky JA, Lyna P, Coffman CJ, Dolor RJ, Gulbrandsen P, Ostbye T (2011).
Good physicians from the perspective of their patients. Schattner A, Rudin D, & Jellin D. (2004).
Predictors of emergency department patient satisfaction: Stability over 17 months. Boudreaux ED, D'Autremont S, Wood K, Jones GN. (2004).
Emergency department patient satisfaction: Examining the role of acuity. Boudreaux ED, Friedman J, Chansky ME, Baumann BM. (2004).
Developing an efficient model to select emergency department patient satisfaction improvement strategies. Brown AD, Sandoval GA, Levinton C, & Blackstien‐Hirsch P. (2005).
Patient satisfaction with emergency nurse practitioners in A & E. Byrne G, Richardson M, Brunsdon J, & Patel A. (2000).
Patient satisfaction: Gillian Corbett and Tricia McGuigan report the results of a survey of patients' responses to the care they receive from minor/major injury/illness nurse treatment service nurses. Corbett G, & McGuigan T. (2008).
Responding to formal complaints about the emergency department: Lessons from the service marketing literature. Doig G. (2004).
Patient satisfaction with triage nursing in a rural hospital emergency department. Elder R, Neal C, Davis BA, Almes E, Whitledge L, & Littlepage N. (2004).
Patient satisfaction with pain management in the emergency department. Hogan, S Leininger. (2005).
Can communication skills workshops for emergency department doctors improve patient satisfaction? Lau FL. (2000).
Examining the Controversy: Patient satisfaction surveys in the emergency department. Mione MA. (2007).
Suicide assessment in hospital emergency departments: Implications for patient satisfaction and compliance. Mitchell AM, Garand L, Dean D, Panzak G, & Taylor M. (2005).
Emergency ID net study group antibiotic use for emergency department patients with upper respiratory infections: Prescribing practices, patient expectations, and patient satisfaction. Ong S, Nakase J, Moran GJ, Karras DJ, Kuehnert M, & Talan DA. (2007).
The effect of emergency department crowding on patient satisfaction for admitted patients. Pines J, Iyer S, Disbot M, Hollander JE, Shofer FS, & Datner EM. (2008).
Waiting time and assessment of patient satisfaction in a large reference emergency department: A prospective cohort study, France.Pitrou I, Lecourt AC, Bailly L, Brousse B, Dauchet L, & Ladner J. (2009).
Where to focus efforts to improve overall ratings of care and willingness to return: The case of tuscan emergency departments.Seghieri C, Sandoval GA, Brown AD, & Nuti S. (2009).
Complaints from emergency department patients largely result from treatment and communication problems. Taylor D, Wolfe R, & Cameron P. (2002).
A multifaceted intervention improves patient satisfaction and perceptions of emergency department care. Taylor D, Kennedy M, Virtue E, & McDonald G. (2006).
Psychometric properties of the consumer emergency care satisfaction scale: Tested on persons accompanying patients in emergency department. Kristensson J & Ekwall A. (2008).
Nurses’ perceptions of physicians’ communication: the relationship among communication practices, satisfaction, and collaboration.Wanzer MB, Wojtaszczyk AM, Kelly J. (2009).
Factors influencing parent satisfaction in a children's emergency department: Prospective questionnaire‐based study. Pagnamenta R, & Benger JR (2008).
What do we really know about patient satisfaction? Thiedke CC. (2007).
Relationship between patient satisfaction with inpatient care and hospital readmission within 30 days. Boulding W, Glickman SW, Manary MP, Schulman KA, Staelin R. (2011).
The effect of surgeon empathy and emotional intelligence on patient satisfaction. Weng HC, Steed JF, Yu SW, Liu YT, Hsu CC, Yu TJ, et al. (2011).
Future directions in research on consumer-provider communication and adherence to cancer prevention and treatment. DeMatteo MR. (2003).
Addressing multiple problems in the family practice office visit. Flocke SA, Frank SH, & Wenger DA. (2001).
Reducing patients’ unmet concerns in primary care: The difference one word can make. Heritage J, Robinson JD, Elliott MN, Beckett M, Wilkes M. (2007).
Linking primary care performance to outcomes of care. Safran DG, Taira DA, Rogers WH, Kosinski M, Ware JE, & Tarlov AR. (1998).
Older adults’ pain communication: the effect of interruption. McDonald DD, Fedo J. (2009).
Building trust through communication in the intensive care unit: HICCC. DeLemos D, Chen M, Romer A, Brydon K, Kastner K, Anthony B, Hoehn KS. (2010).
An evidence-based patient-centered method makes the biopsychosocial model scientific. Smith RC, Fortin A, Dwamena F, Frankel R (2013).
A linguistic study of patient-centered interviewing: Emergent interactional effects. Hesson A, Sarinoupoulos, Frankel R, Smith RC (2012).
Patient-centered interviewing is associated with decreased responses to painful stimuli: An initial fMRI study. Sarinoupoulos S, Hesson AM, Gordon C, Lee SA, Wang L, Dwamena F, Smith RC (2013).
Patients report better satisfaction with part-time primary care physicians, despite less continuity of care and access. Panattoni L, Stone A, Chung S, Tai-Seale M (2015).

Featured Article

Time to Start Using Evidence-Based Approaches to Patient Engagement

Excerpt: "Would you trust a surgeon who told you, “I haven’t had any formal training for this procedure, observed any experts, nor received feedback on my skills, BUT over the course of time, through trial and error, I think I’ve found what works for me”? That is essentially how physicians were “trained” in communication skills for decades..." Click Here.
Citations: Chou, C. (2018, March 28). Evidence-Based Approaches to Patient-Provider Communication. Retrieved March 29, 2018, from https://catalyst.nejm.org/evidence-based-patient-provider-communication/

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