Physicians

Better Communication. Better Relationships. Better Care.

Physicians

Communication Practices of Physicians With High Patient-Satisfaction Ratings. Tallman K, Janisse T, Frankel RM, Sung SH, Krupat E, Hsu Jt. (2007).
The relationship between physician humility, physician-patient communication, and patient health. Ruberton PM, Huynh HP, Miller TA, Kruse E, Chancellor J, & Lyubomirsky S. (2016).
Examining empathy in medical encounters: An observational study using the empathic communication coding system, Bylund CL, & Makoul G. (2005).
Essential elements of communication in medical encounters: The Kalamazoo consensus statement. Makoul G. (2001).
An evidence-based perspective on greetings in medical encounters. Makoul G, Zick A, Green M. (2007).
Patients’ unvoiced agendas in general practice consultations: Qualitative study. Barry CA, Bradley, CP, Britten N, Stevenson FA, & Barber N. (2000).
Relationship, communication, and efficiency in the medical encounter: creating a clinical model from a literature review. Mauksch LB, Dugdale DC, Dodson S, Epstein R. (2008).
Building trust through communication in the intensive care unit: HICCC, DeLemos D, Chen M, Romer A, Brydon K, Kastner K, Anthony B, Hoehn KS. (2010).
Are you listening...are you really listening? Denham CR, Dingman J, Foley ME, Ford D, Martins B, O'Regan P, & Salamendra A. (2008).
Competent patient care is dependent upon attending to empathic opportunities presented during interview sessions. Easter DW, & Beach W. (2004).
Elephant in the room project: Improving caring efficacy through effective and compassionate communication with palliative care patients. Denise K. Betcher, (2010).
Exploring physician perceptions of the impact of emotions on behavior during interactions with patients. Kushnir T, Kushnir J, Sarel A, & Cohen AH. (2011).
Influence of physicians’ management and communication ability on patients’ persistence with antihypertensive medication . I, Buckeridge D, & Hanley JA. (2010).
The long-term impact of a communication course for doctors and nurses: the parents’ perspective. Ammentorp J, Kofoed PE (2010).
Taking your medicine: Relational steps to improving patient compliance, Hausman A. (2001).
Etiquette-based Medicine. Kahn MW. (2008).
Patients Prefer the Method of "Tell Back- Collaborative Inquiry" to Assess Understanding of Medical Information. Kemp EC, Floyd MR, McCord-Duncan E, & Lang F. (2008).
Not all patients want to participate in decision making: A national study of public preferences. Levinson W, Kao A, Kuby A, & Thisted R. (2005).
Women's and residents' experiences of communication in the diagnostic mammography suite. Lown BA, Roy E, Gorman P, Sasson JP. (2009).
An Evidence-based Perspective on Greetings in Medical Encounters. Makoul G, Zick A, & Green M. (2007).
Length of patient’s monologue, rate of completion, and relation to other components of the clinical encounter. Rabinowitz I, Tamir R, & Reis A. (2004).
Visit-specific Expectations and Patient-centered Outcomes: A Literature Review. Rao JK, Weinberger M, & Kroenke K. (2000).
Resuscitating the physician-patient relationship: Emergency department communication in an academic medical center. Rhodes KV, Vieth T, He T, Miller A, Howes DS, Bailey O, Walter J, Frankel R, & Levinson W. (2004).
Physician-patient communication in the primary care office: A systematic review. Beck, RS, Daughtridge R, & Sloane PD. (2002).
Unmet expectations for care and the patient-physician relationship. Bell RA, Kravitz RL, Thom D, Krupat E, & Azari R. (2002).
Misunderstandings in prescribing decisions in general practice: Qualitative study. Britten N, Stevenson FA, Barry CA, Barber N, & Bradley CP. (2000).
Effectiveness of intensive physician training in upfront agenda setting. Brock DM, Mauksch LB, Witteborn S, Hummel J, Nagasawa P, Robins LS. (2011).
Patient preferences versus physician perceptions of treatment decisions in cancer care. Bruera E, Sweeney C, Calder K, Palmer L, & Benisch-Tolley S. (2001).
Empathic communication and gender in the physician-patient encounter. Bylund CL, & Makoul G. (2002).
Babel babble: Physicians’ use of unclarified medical jargon with patients. Castro CM, Wilson C, Wang F, & Schillinger D (2007).
Cultural influences on the physician-patient encounter: The case of shared treatment decision-making. Charles C, Gafni A, Whelan T, & O’Brien MA.(2006).
Does Doctor–Patient Communication Affect Patient Satisfaction with Hospital Care? Results of an Analysis with a Novel Instrumental Variable. Clever SL, Jin L, Levinson W, & Meltzer DO. (2008).
Communication: A dynamic between nurses and physicians, Cassandra Lee Flicek, (2012).
The effect of physician solicitation approaches on ability to identify patient concerns. Dyche L, Swiderski D. (2005)
Relationships between physician practice style, patient satisfaction, and attributes of primary care. Flocke SA., Miller WL, & Crabtree BF. (2002).
Authoritarian Physicians And Patients’ Fear Of Being Labeled ‘Difficult’ Among Key Obstacles To Shared Decision Making. Frosch DL, May SG, Rendle KA, Tietbohl C, Elwyn G. (2012).
Impoverished diabetic patients whose doctors facilitate their participation in medical decision making are more satisfied with their care. Golin C, DiMatteo MR, Duan N, Leake B, & Gelberg L. (2002).
How doctors think. Groopman J. (2007).
Is the professional satisfaction of general internists associated with patient satisfaction? Haas JS, Cook EF, Puopolo AL, Burstin HR, Cleary PD, & Brennan TA. (2000).
Liking in the physician—patient relationship. Hall JA. Horgan TG, Stein TS, & Roter DL. (2002).
Trust in physicians and medical institutions: What is it, can it be measured, and does it matter? Hall MA, Dugan E, Zheng B, & Mishra AK. (2001).
Physician Communication and Patient Adherence to Treatment: A Meta-Analysis. Haskard Zolnierek K, & DiMatteo MR. (2009).
Physician empathy: Definition, components, measurement, and relationship to gender and specialty. Hojat M, Gonnella JS, Nasca TJ, Mangione S, Vergare M, & Magee M. (2002).
The importance of physician listening from the patients ‘ perspective: Enhancing diagnosis, healing, and the doctorpatient relationship.Jagosh J, Donald Boudreau J, Steinert Y, MacDonald ME, Ingram L.
Impact of communication training on physician expression of empathy in patient encounters. Bonvicini KA, Perlin MP, Bylund CL, Carroll JG, Rouse R, & Goldstein MG. (2009).
Examining older adults' perceptions of health care providers: identifying important aspects of older adults' relationships with physicians and nurses. Older adults want to feel cared for, respected, and informed. Calvin AO, Frazier L, & Cohen MZ. (2007).
Doctors talking with patients. Patients talking with doctors : Improving communication in medical visits (2nd ed). Roter DL & Hall JA. (2007).
Physician behaviors that predict patient trust. Thom DH, & Stanford Trust Study Physicians. (2001).
Health literacy and shared decision making for prostate cancer patients with low socioeconomic status. Kim SP, Knight SJ, Tomori C, Colella KM, Schoor RA, & Shih L et al. (2001).
Clinical empathy as emotional labor in the patient-physician relationship. Larson EB, & Yao X. (2005).
A systematic review of surgeon-patient communication: Strengths and opportunities for improvement. Levinson W, Hudak P, Tricco AC (2013).
A study of patient clues and physician responses in primary care and surgical settings. Levinson W, Gorawara-Bhat R, & Lamb J. (2000).
Developing Physician Communication Skills for Patient-Centered Care. Levinson W, Lesser CS, & Epstein RM (2010).
Do physician communication skills influence screening mammography utilization? Meguerditchian A-N, Dauphinee D, Girard N, Eguale T, Riedel K, Jacques A, Meterissian S, Buckeridge DL, Abrahamowicz M, Tamblyn R. (2010).
Physician response to “By the way” syndrome in primary care. Rodondi PY, Maillefer J, Suardi F, Rodondi N, Cornuz J, Vannotti M. (2009).
The enduring and evolving nature of the patient-physician relationship. Roter D. (2000).
Good physicians from the perspective of their patients. Schattner A, Rudin D, & Jellin D. (2004).
Closing the loop: physician communication with diabetic patients who have low health literacy. Schillinger D, Piette J, Grumbach K, Wang F, Wilson C, Daher C, Leong-Grotz K, Castro C, Bindman AB. (2003).
Studying physician‐patient communication in the acute care setting: The hospitalist rapport study. Anderson WG, Winters K, Arnold RM, Puntillo KA, White DB, Auerbach AD. (2011).
End‐of‐life care in a voluntary hospitalist model: Effects on communication, processes of care, and patient symptoms. Auerbach AD, Pantilat SZ. (2004).
Assessing patient perceptions of hospitalist communication skills using the Communication Assessment Tool (CAT). Ferranti DE, Makoul G, Forth VE, Rauworth J, Lee J, Williams MV. (2010).
Assessing communication competence: A review of current tools. Schirmer JM, Mauksch L, Lang L, Marvel KM, Zoppi K, Epstein RM, Brock D, & Pryzbylski M. (2005).
How well do doctors know their patients? Factors affecting physician understanding of patients’ health beliefs Street Jr. R.L., Haidet P. (2011).
Physician behaviors that predict patient trust. Thom DH, & Stanford Trust Study Physicians. (2001).
When Doctors Don’t Listen: How to Avoid Misdiagnoses and Unnecessary Tests. Wen L and Kosowski J (2013).
The role of health literacy in patient-physician communication. Williams MV, Davis T, Parker RM, & Weiss BD. (2002).
Physician-Patient Communication about Prescription Medication Nonadherence: A 50-State Study of America’s Seniors. Wilson IB, Schoen C, & Neuman P et al. (2007).
Physicians and patient spirituality: Professional boundaries, competency, and ethics. Post SG, Puchalski CM, Larson DB. (2000).
Collusion in doctor-patient communication about imminent death: An ethnographic study. The A, Hak T, Koeter G, van der Wal G. (2000).
Physician and patient communication training in primary care: Effects on participation and satisfaction. Haskard KB, Williams SL, DiMatteo R, Rosenthal R, Kemp White M, & Goldstein MG. (2008).
The role of counseling and communication skills: how can they enhance a patient’s ‘first day’ experience? Martin, K.L. & Hodgson, D. (2006).
A program to improve communication and collaboration between nurses and medical residents. McCaffrey R.G., Hayes R., Stuart W., Cassell A., Farrell C., Miller-Reyes C., & Donaldson A. (2010).
Communication interventions make a difference in conversations between physicians and patients: a systematic review of the evidence. Rao JK, Anderson LA, Inui TS, & Frankel RM. (2007).
Can We Talk? Priorities for Patient Care Differed Among Health Care Providers. Evanoff B, Potter P, Wolf L, Grayson D, Dunagan C, & Boxerman S. (2005).
‘Core Teams’: Nurse-physician partnerships provide patient centered care at an Iowa practice. Sinsky, CA., Sinsky, TA, Althaus, D, Tranel, J, & Thiltgen, M. (2010).
Patient-provider interactions in the management of chronic pain: Current findings within the context of shared medical decision-making.Frantsve L, Kerns RD (2007).
Patient-doctor interaction in rehabilitation: the relationship between perceived interaction quality and long-term treatment results. Dibbelt S, Schaidhammer M, Fleischer C, Greitemann B. (2009).
Doctor-patient communication and cancer patients' quality of life and satisfaction. Ong LM, Visser MR, Lammes FB, de Haes JC. (2000).
The Schwartz Center Rounds: Evaluation of an Interdisciplinary Approach to Enhancing Patient-Centered Communication, Teamwork, and Provider Support. Lown B, Manning C. (2010).
Association of an educational program in mindful communication with burnout, empathy and attitudes among primary care physicians.Krasner MS, Epstein RM, Beckman H, et al. (2009).
The inner life of physicians and care of the seriously ill. Meier D, Back A, Morrison R. (2001).
“Views of practicing physicians and the public on medical errors.” Blendon RJ et al. (2002).
Patients’ and physicians’ attitudes regarding the disclosure of medical errors. Gallagher, TH, Waterman AD, Ebers AG, Fraser VJ, and Levinson W. (2003).
Choosing your words carefully: how physicians would disclose harmful medical errors to patients. Gallagher TH, Garbutt, GM, Waterman AD et al. (2006).
US and Canadian physicians’ attitudes and experiences regarding disclosing errors to patients. Gallagher TH, Waterman AD, Garbutt JM et al. (2006).
Disclosing harmful errors to patients. Gallagher TH, Studdert D and Levinson L. (2007).
Improving physician-patient communication about cancer pain with a tailored education-coaching intervention. Street RL Jr, Slee C, Kalauokalani DK, Dean DE, Tancredi DJ, Kravitz RL. (2010).
The effect of surgeon empathy and emotional intelligence on patient satisfaction. Weng HC, Steed JF, Yu SW, Liu YT, Hsu CC, Yu TJ, et al. (2011).
Patient trust: is it related to patient-centered behavior of primary care physicians? Fiscella K, Meldrum S, Franks P, et al. (2004).
The association of provider communication with trust among adults with sickle cell disease Haywood C Jr, Lanzkron S, Ratanawongsa N, et al. (2010).
The Role of Patient-Physician Trust in Moderating Medication Nonadherence due to Cost Pressures. Piette JD, Heisler M, Krein S. (2005).
Understanding concordance in patient-physician relationships: personal and ethnic dimensions of shared identity. Street RL, O’Malley KJ, Cooper LA, et al. (2008).
The Schwartz Center Rounds: Evaluation of an Interdisciplinary Approach to Enhancing Patient-Centered Communication, Teamwork, and Provider Support. Lown B, Manning C. (2010).
Association of an educational program in mindful communication with burnout, empathy and attitudes among primary care physicians.Krasner MS, Epstein RM, Beckman H, et al. (2009).
The inner life of physicians and care of the seriously ill. Meier D, Back A, Morrison R. (2001).
Primary Care Physicians’ Use of an Electronic Medical Record System: A Cognitive Task Analysis. Aviv Shachak PhD, Michal Hadas-Dayagi MA, Amitai Ziv MD, MHA, Shmuel Reis MD, MHPE. 2009.
The impact of electronic medical records on patient–doctor communication during consultation: a narrative literature review. Aviv Shachak PhD1,* and Shmuel Reis MD. 2008.
Physicians, Patients, and the Electronic Health Record: An Ethnographic Analysis. William Ventres, Sarah Kooienga, Nancy Vuckovic, Ryan Marlin, Peggy Nygren, and Valerie Stewart. 2006.
Surgeons' Tone of Voice: A Clue to Malpractice History, Ambady N, Laplante D, Nguyen T, Rosenthal R, Chaumeton N, & Levinson W. (2002)
Impact of Communication Training on Physician Expression of Empathy in Patient Encounters, Bonvicini KA, Perlin MP, Bylund CL, Carroll JG, Rouse R, & Goldstein MG. (2008).
Impact of the physician’s participatory style in asthma outcomes and patient satisfaction. Adams RJ, Smith BJ, & Ruffin RE. (2001).
How doctors think, Groopman J. (2007).
Interventions for providers to promote a patient-centred approach in clinical consultations. Lewin SA, Skea ZC, Entwistle V, Zwarenstein M, & Dick J. (2001).
How does communication heal? Pathways linking clinician-patient communication to health outcomes. Street RL Jr, Makoul G, Arora NK, Epstein RM. (2009).
The Influence of the Patient-Clinician Relationship on Healthcare Outcomes: A Systematic Review and Meta-Analysis of Randomized Controlled Trials, John M. Kelley, Gordon Kraft-Todd, Lidia Schapira, Joe Kossowsky, Helen Riess (2014).
The challenge of talking about sex: The importance of patient-physician interaction. Brandenburg U, Bitzer J. (2009).
Communication interventions make a difference in conversations between physicians and patients: a systematic review of the evidence. Rao JK, Anderson LA, Inui TS, & Frankel RM. (2007).
Patient-physician interactions and electronic health records. Shachak A, Reis S, Pearce C. 2013.
Does Doctor–Patient Communication Affect Patient Satisfaction with Hospital Care? Results of an Analysis with a Novel Instrumental Variable, Clever SL, Jin L, Levinson W, & Meltzer DO. (2008).
The long-term impact of a communication course for doctors and nurses: the parents’ perspective. Ammentorp J, Kofoed PE (2010).
Patients’ commitment to their primary physician and why it matters. Berry LL, Parish JT, Janakiraman R, et al. (2008).
How are patients’ specific ambulatory care experiences related to trust, satisfaction, and considering changing physicians? Keating NL, Green DC, Kao AC, Gazmararian JA, Wu VY, & Cleary PD. (2002).
Clinical Empathy as Emotional Labor in the Patient-physician Relationship. Larson EB, & Yao X. (2005).
Nonverbal Interpersonal Interactions in Clinical Encounters and Patient Perceptions of Empathy. Montague E, Chen PV, Xu J, Chewning B, Barrett B (2013).
“Tell me about yourself”: The patient-centered interview. Platt FW, Gaspar DL, Coulehan JL, Fox L, Adler AJ, Weston WW, Smith RC, & Stewart M. (2001).
Length of patient’s monologue, rate of completion, and relation to other components of the clinical encounter. Rabinowitz I, Tamir R, & Reis A. (2004).
Association between nonverbal communication during clinical interactions and outcomes: A systematic review and meta-analysis.Henry SG, Fuhrel-Forbis A, Rogers MAM, Eggly S. (2012).
Key communication skills and how to acquire them. Maguire P, & Pitceathly C. (2002).
Visit-specific expectations and patient-centered outcomes: A literature review. Rao JK, Weinberger M, & Kroenke K. (2000).
Speaking and interruptions during primary care office visits. Rhoades DR, McFarland KF, Finch WH, & Johnson AO. (2001).
To sit or not to sit? Johnson RL, Sadosty AT, Weaver AL, & Goyal DG. (2008).
Spontaneous talking time at start of consultation in outpatient clinic: cohort study. Langewitz W, Denz M, Keller A, et al. (2002).
Communication in the Diagnostic Mammography Suite: Implications for Practice and Training. Sasson JP, Zand T, Lown BA. (2008).
Bridging the Communication Gap. Women and Wellness. Bushman SA. (2005).
The same but different: Clinician-patient communication with gay and lesbian patients. Bonvicini KA, & Perlin MJ (2003).
Just ask! Talking to patients about sexual function. Kingsberg S. (2004).
Patient-Provider Communication About Sexual Health Among Unmarried Middle-aged and Older Women. Politti MC, Clark MA Armstrong G, McGarry KA, Sciamanna CN. (2009).
Using patient-centered interviewing skills to manage complex patient encounters in primary care. Lein C., & Wills CE. (2007).
Patient perspectives of patient-provider communication after adverse events. Duclos CW, Eichler M, Taylor l et al. (2005).
Patient-centered communication and diagnostic testing. Epstein RM, Franks P, Shields CG, Meldrum SC, Miller KN, Campbell TL, Fiscella K. (2005).
If you build it, will they come? Designing truly patient-centered health care. Bechtel C & Ness DL. (2010).
Interventions for providers to promote a patient-centered approach in clinical consultations (Review). Dwamena F, Holmes-Rovner M, Gaulden CM, Jorgenson S, Sadigh G, Sikorski A, Lewin S, Smith RC, Coffey J, Olomu A (2013).
A Cluster Randomized Trial of Interventions to Improve Work Conditions and Clinician Burnout in Primary Care: Results from the Healthy Work Place (HWP) Study. Linzer M, Poplau S, Grossman E, Varkey A, Yale S, Williams E, Hicks L, Brown RL, Wallock J, Kohnhorst D, Barbouche M (2015).
What Factors Promote Resilience and Protect Against Burnout in First-Year Pediatric and Medicine-Pediatric Residents? Olson K, Kemper KJ, Mahan JD (2015).
Emotional exhaustion and workload predict clinician-rated and objective patient safety. Welp A, Meier LL, Manser T (2014).