Upcoming ACH Webinars
Will Role-Play Conversations with Virtual Humans Change How We Develop Relationship-Centered Communication Skills?

Tuesday, July 14, 12 pm ET / 9 am PT

Join ACH for a webinar with Antoinette Schoenthaler, EdD, FACH, and colleagues from Kognito, a virtual human simulation company, as we explore how virtual humans are helping build provider communication skills.  We will share the latest research on the relationship of people with virtual humans, examine how virtual humans have been successfully utilized to provide practice in relationship-centered communication skills, and discuss best practices for integrating virtual human simulations to enhance in-person and online training workshops.

The webinar will include a demonstration of a simulation and data from a new meta-analysis of 600+ healthcare providers who completed virtual human simulations. All webinar registrants will receive a link to a virtual human simulation after the webinar to explore the interactive experience.


Antoinette Schoenthaler, Ed.D, FACH is an Associate Professor of Population Health and Medicine and Fellow of the American Academy of Communication in Healthcare. Dr. Schoenthaler serves as the Director of the Psychosocial Unit in the Center for Healthful Behavior Change in the Division of Health and Behavior at NYU School of Medicine and co-Director of the Community Engagement and Population Health Research Core of the NYU CTSI. Her research focuses on how to translate evidence-based multilevel interventions into routine care to reduce cardiovascular disease disparities among patients followed at safety-net primary care practices. Dr. Schoenthaler has extensive experience in the development and implementation of clinic and community-based interventions targeted at cardiovascular risk reduction in diverse settings such as faith-based organizations, senior centers, and primary care practices. Her interventions leverage digital health innovations to foster collaborative models of team care for improvement of medication adherence and disease control. In addition to her research, Dr. Schoenthaler is recognized as a motivational interviewing trainer as part the Motivational Interviewing Network of Trainers (MINT), Inc. Group. Dr. Schoenthaler serves as a behavioral health expert for Kognito and has been involved in the development, and evaluation of various health simulations for the company.
Ron Goldman, Kognito, Co-Founder & Chief Simulation Strategist, is an EdTech and digital health entrepreneur. Ron is the Co-Founder and Chief Simulation Strategist of Kognito, a virtual human health simulation company. Over the past 15 years, he has pioneered the application of neuroscience, gaming technology, and artificial intelligence to the design of simulation experiences with virtual humans that improve social, emotional, and physical health across healthcare, PK-12, and higher education.
Gurnek Singh specializes in the application of digital innovations to improve healthcare delivery, reduce staff burden, and drive patient education and engagement.  Gurnek has held leadership roles as a channels and innovation strategist for health systems and private enterprise where he has driven adoption of new technology to support healthcare providers and patients.  Gurnek joined Kognito in 2018 to lead the growth and development of Kognito's virtual human simulation solutions for improving communication in healthcare. 


Webinar Suggestions
The Academy of Communication in Healthcare welcomes ideas for upcoming webinars. Click the link below to submit relevant webinar topics and speakers for consideration!


 Click Here to Submit!  
Implementing Communication Skills Training

Although excellence in clinician communication with patients has been well recognized as a driver of patient experience and outcomes, engaging clinicians in skill building can be a challenge for large organizations. The webinars below overview the experience at institutions across the US in implementing an ACH program to enhance communication skills for clinicians and trainees across a large health system. Program Directors share how the institution engaged clinicians, measured success and outcomes of the program, lessons learned throughout the process, and how the programs have expanded over time.

University of California, San Fransisco


Wake Forest Baptist Health System

Northwell Health

San Mateo Medical Center

Webinars On-Demand
ACH Webinar on Demand
Webinars recordings are limited to ACH members for viewing. 
Interested in becoming an ACH member? To join our community click here!
  • Conflict Engagement: Everyday Skills for Better Outcomes
    During this webinar you will learn how to define common conflict styles and describe when each is effective, to describe positions and interests and how to leverage interests when creating solutions, and how to describe techniques for re-framing and deescalating emotion to restore dialogue.
  • Burning the Candle at Both Ends: Clinical Workplace Well-Being & Resilience
    This webinar explores ways to address burnout and well-being in the clinical workplace. Practice-level strategies are provided along with surveys to measure joy and burnout in the workplace.
  • Relationship-Centered Appreciative Coaching 

    Learning Objectives:Describe the value of a relationship-centered approach to coaching; Describe the micro-skills for building a relationship; Describe the micro-skills for building a collaborative plan; Describe the micro-skills for building skills and systems

  • Motivational Interviewing and Facilitating Patient Behavior Change in the (Time-Constrained) Clinical Setting
    After this webinar participants will be able to: 1. Describe the general spirit and technique of Motivational Interviewing; 2. Explain four specific MI techniques; 3. List two common challenges to implementing MI; 4. Apply an abbreviated approach for a time-constrained encounters.
  • What is ‘Shared Presence’ and Why Should I Care?
    A great deal of interest and practical wisdom has come from research and education on communication in encounters with patients. This webinar will focus on one specific aspect of relationships, the concept of "shared presence". The overall goal is to describe the role of shared presence in four domains of practice: 1) interpersonal skills; 2) relational contexts; 3) actions in encounters and 4) co-production of healing outcomes. Each of the domains will be unpacked along with evidence about the impact shared presence has on processes and outcomes of care with special attention paid to time and resilience.
  • Stereotype Threat and Identity Threat: The Science of a Diverse Community
    Drawing on stereotype threat and social identity threat research, this talk will address the why, what and how of diverse learning communities: why they are important, a working hypothesis about what is critical to their success and what research reveals about how to achieve that success. The talk's practical aim is to identify features of diverse learning communities-schools, universities and academic disciplines-that while good for all students, are especially helpful for minority students generally, and for women in STEM fields. The talk will also explore the psychological significance of community and its role in learning.
  • The ART of Responding to Difficult Questions when Caring for Patients with Serious Illness
    Am I dying? How long do I have? These are just two frequent questions posed by patients (or by family members) as they live with a terminal illness. This webinar will describe a method for using ART (Ask-Respond-Tell) to respond to these and other difficult questions. Objectives: Highlight challenging questions that providers are asked by patients at end of life and describe ART (Ask-Respond-Tell), a communication skill used in other situations and its application as a method of responding to difficult questions.
  • Shared Decision Making Made Easier: Tools for the Trade
    In this webinar, Glyn Elwyn, professor at the Dartmouth Institute for Healthcare Policy and Clinical Practice, will provide practical tools to help share decisions in clinical visits. Dr. Elwyn will offer suggestions on how to teach others, including evaluation strategies to explore whether patients have experienced shared decision making. The presentation will focus on the "three talk" model - using team, option and decision talk steps, while providing examples to assist clinicians as they utilize the method with patients. The presentation will also introduce shared decision making tools, such as the Option GridsTM decision aids, to illustrate the integration of evidence-based information into conversations with families.
  • Reflective Writing as Scholarship: Using Autoethnography as Self-Reflective Practice to Improve Patient-Centered Communication
    This webinar examines how autoethnography can be a valuable and reflective methodology for clinicians. As a methodology, autoethnography invites researchers to engage in meaningful reflective practice of self and other (culture) through narrative writing ('graphy'). Autoethnography situates the personal story ('auto') at the heart of research, enabling clinicians to explore their personal and professional roles within the culture of medicine ('ethno'), leading to improved communication in the areas of relationship-centered care, patient empathy and self care. More than poetry or short essay, autoethnography follows a systematic research design that can be published and fulfill the "scholarly activity" requirement for residency or medical school.
  • Partnership between the social and clinical sciences: Preparing for collaboration across the disciplines
    In the past 10 years, health services and clinical research has increasingly recognized the importance of incorporating social science to promote patient-centered care and to improve population health. For example, traditional health services research may use administrative or clinical data to identify opportunities for improving care, social scientists may directly observe clinical processes to map out what actually happens before making recommendations for improvement. However, health services, clinical, and social science research often have distinct objectives, methods, and assumptions. This webinar is a conversation with a physician and a social scientist who have successfully navigated trans-disciplinary grant-funded research. The overall goal of the conversation is to identify the pitfalls and opportunities for collaboration to plan for and implement working relationships among health services researchers, clinicians, social scientists.
  • Understanding Communication Preferences and Needs By Caregiver Communication Type
    Family communication patterns, comprised of family talk and family obligation, are used to describe differences and variation in caregiver communication. In this presentation, four different types of caregivers are described, each with their own unique style of communication, communication preferences, and information needs. Tools for identifying the different types of caregivers are reviewed. Objectives: Define family talk and family obligation and understand high and low pattern, identify differences among caregiver types (manager, carrier, lone, partner), and demonstrate awareness of caregiver communication patterns.
  • A Five Step Appreciative Model of Coaching Clinicians

    By the end of this session participants will be able to: Explain the core premises behind Appreciative Inquiry; Explain the five steps in the Appreciative coaching process; Provide examples of how to discover a coaches strengths; Provide examples of how to elicit a coachee's vision or dean of their ideal self performing at their peak; Explain the core components in designing a plan for success
    Explain the core components of developing someone using specific behavioral feedback; Explain how to achieve and sustain their destiny

  • ...and many more! 
Copyright © 2021 Academy of Communication in Healthcare ACH
201 E. Main Street, Suite 1405 Lexington, KY 40507 Phone: 859-514-9211 Fax: 859-514-9207
Site designed and maintained by -- AMR Management Services --
Terms Of Use|Privacy Statement