Training Solutions Evidence

References

A substantial body of research validates the importance of building stronger relationships through effective communication in healthcare. Overall, effective communication leads to increased satisfaction, increased trust with the clinician, improved overall health status, and functional and psychological well- being. Effective communication leads to improved clinical outcomes in the following: specific diseases, chronic illness, surgery, adherence, survival, suffering, patient control, and more.

Our Affiliateinclude healthcare systems with a shared mission to enrich relationships in healthcare by teaching evidence-based communication. The Affiliate Organization articles show the success stories of implementing relationship-centered communication skills. 

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  • Clinical Outcomes
  • Relationship-Centered Skills
  • Training Outcomes
Reducing heart failure readmissions by teaching patient-centered care Article Screenshot

Reducing heart failure readmissions by teaching patient-centered care to internal medicine residents.

Record JD, Rand C, Christmas C, Hanyok L, Federowicz M, Bilderback A, Patel A, Khajuria S, Hellmann DB, Ziegelstein RC.

Arch Intern Med. 2011;171(9):359-364

Heart Disease
Improving the patient experience Article Screenshot

Improving the patient experience through provider communication skills building

Kennedy DM, Fasolino JP, Gullen DJ.

Patient Exp J. 2014;1(1):56-60

Training
Effective training strategies article screenshot

Effective training strategies for teaching communication skills to physicians: An overview of systematic reviews

Berkhof M, van Rijssen HJ, Schellart AJ, Anema JR, van der Beek AJ

Patient Educ Couns. 2011;84(2):152-162.

Training
Patient-centered interviewing is associated with decreased responses to painful stimuli Article Screenshot

Patient-centered interviewing is associated with decreased responses to painful stimuli: An initial fMRI study

Sarinopoulos I, Hesson AM, Gordon C, Lee SA, Wang L, Dwamena F, Smith RC.

Patient Educ Couns. 2013;90(2):220-225.

Pain Management
Addressing Physician Burnout Article Screenshot

Addressing physician burnout: The way forward

Shanafelt TD, Dyrbye LN, West CP

JAMA. 2017;317(9):901-902.

Burnout
Physician and patient communication training in primary care Article Screenshot

Physician and patient communication training in primary care: Effects on participation and satisfaction

Haskard KB, Williams SL, DiMatteo MR, Rosenthal R, White MK, Goldstein MG.

Health Psychol. 2008;27(5):513-522.

General
Communication interventions make a difference Article Screenshot
The Influences of Patient-Centered Care and Evidence-Based Medicine Article Screenshot

Mortality among persons with acute myocardial infarction: The influences of patient-centered care and evidence-based medicine

Meterko M, Wright S, Lin H, Lowy E, Cleary PD.

Health Serv Res. 2010;45(5p1):1188-1204.

Heart Disease

Testimonials

ERIC J WASCOME, MD

ACH Facilitator - Franciscan Missionaries of Our Lady Health System

“ACH has given me scientifically proven ways to improve my communication.”

KIRTAN PATEL, MD CANDIDATE, MBA

Director of Value Analysis - Renown Health

“I have learned both professionally and personally the importance of doing what I am passionate about…and doing something that creates value.”

KIRSTEN BECHTEL, MD

Associate Professor - Yale School of Medicine

“I feel less burned out and I feel a stronger connection to my patients.”

KIPTON PEDERSEN

Lead Patient Experience Coach - University of Iowa Health Care

“Great mentorship, guidance, and sharing of best practices implementing at large organization.”

MICHAEL BENNICK, MD, MA, FACE, AGAR,CPP

Senior Advisor Office of Patient Experience - Yale New Haven Hospital

“We have trained more than 1000 clinicians … I love being a more effective communicator and found joy in sharing this with others.”

CARLY HICKS, MPS

Program Manager - Allegheny Health Network

“ACH has made us more confident in providing this much needed education.”

KAMINI MUZUMDAR, MD

Pediatrician - Texas Children's Hospital

“ACH has changed my life, the way I communicate with everyone, personal & professional.”

MIMI MATEO

Clinical Director of Midwifery - Clinical Director of Midwifery

“ACH has reignited my passion and belief that healthcare is first and foremost a vocation of caring for others.”

MARTHA HOWELL, EDD

Program Manager - Baylor Scott & White

“ACH RCC Skills are simple, efficient yet extremely effective…ACH has offered a supportive group of diverse individuals.”

KAKI STRANGE

Director of Operations - Franciscan Missionaries of Our Lady Health System

“The skills that are taught through ACH…will change the nature of how you’re interacting with others.”