Training Solutions Faculty

Our Faculty represent a diverse array of clinical and academic affiliations. They have extensive experience in teaching communication after completing a rigorous multi-year ACH “Faculty-in-Training (FIT)” mentoring process. We carefully match faculty to each training project.

They devote time outside their regular duties as clinicians and educators to conduct online and on-site training delivered locally for health systems, community health clinics, academic medical centers, private practice groups and more.

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Aba Coleman, MD, EdM
Physician & Associate Professor, Texas Children's Hospital/Baylor College of Medicine

Aba Coleman, MD, EdM, FACOG is an obstetrician-gynecologist with Baylor College of Medicine and Texas Children’s Hospital in Houston, TX. After completing the ACH Train-the-Trainer program in 2016, Dr. Coleman has served as a peer trainer for their institution’s relationship-centered communication workshop. In addition, Dr. Coleman has had the pleasure of assisting as a facilitator for several ACH external programs related to equity, diversity, and social determinants of health. Currently, Dr. Coleman is a Faculty-in-Training with ACH, and looks forward to continued collaborations in healthcare communication.

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Amy Ship, MD
Associate Director of Medical Education

Amy Ship, MD is the Associate Director of Medical Education, and the Program Director for the Residency in Primary Care and Population Health at Atris Health, which is affiliated with Brigham and Women’s Hospital, Boston. Amy teaches communication skills and taught the Serious Illness Conversation Guide at national meetings. She also teaches human and professionalism, using poetry and the visual arts to spark discussion and engage learners in workshops and seminars locally and nationally

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Annie Harvey, RN, BSN
Registered Nurse, Zuckerberg San Francisco General

Annie Harvey, RN holds a Bachelor of Science in both Community Nutrition and Nursing from UC Davis and Johns Hopkins University. Her life has been centered around her love for connecting with other people from diverse backgrounds. After two and a half years as a Peace Corps Volunteer, she realized her calling – working with the underserved population in labor and delivery. Since 2002, she has been a Professional Registered Nurse at the Birth Center at Zuckerberg San Francisco General. Her roles include Floor RN, Charge RN, Preceptor, Relationship Centered Communication facilitator, Perinatal and Pediatric Equity Champion and communication leader. She is also bilingual in Spanish. It is her passion and strength to connect with others and give compassionate equitable, quality care to the diverse patient population. She has been honored with the DAISY award for extraordinary nursing, student nurse midwifery award, and her hospital wide Patient Safety award. Both working at ZSFG and with ACH brings her joy.

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Auguste H. Fortin VI, MD, MPH, FACP, FACH
Professor of Medicine

Auguste H. Fortin VI, MD, MPH is a Professor of Medicine at Yale School of Medicine where he directs Communication Skills Education and the Psychosocial Curriculum. He is a Master of the American College of Physicians (ACP) a Fellow of the ACH and has served as ACH President. He is internationally recognized for his educational work and has delivered communication skills workshops at medical schools and large health systems in the US, Europe and Asia.

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Bronwyn Wilson, MD, MS Ed, MPH
Senior Associate Dean for Faculty Affairs

Bronwyn Wilson, MD, MS Ed, MPH, is the Senior Associate Dean for Faculty Affairs and Career Development at the University of New Mexico School of Medicine and Professor of Medicine in the Division of General Internal Medicine. She oversees all aspects of faculty life, takes care of primary care patients, and has special interest and expertise in Health Literacy, Cross-Cultural Communication and Inter-professional Education and Practice. Bronwyn is fluent in Spanish.

Faculty Profile Of Calvin Chou
Calvin Chou, MD, PhD
Professor of Clinical Medicine, University of California San Francisco

Calvin guides faculty and curricular development for ACH educational programs. He is Professor of Clinical Medicine at the University of California at San Francisco, staff physician at the San Francisco VA, and co-editor of the books Remediation in Medical Education: A Midcourse Correction, and Communication Rx: Transforming Healthcare Through Relationship-Centered Communication.

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Carol Chou, MD
Professor of Clinical Medicine

Carol Chou, MD is a Professor of Clinical Medicine in the Division of General Medicine at the University of Pennsylvania’s Perelman School of Medicine where she has won multiple awards for excellence in teaching and has been named one of Philadelphia Magazine’s Top Docs since 2018. Carol has taught nationally on using relationship-centered care communication skills to improve diverse clinical outcomes, and professional and leadership competence.

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Danelle Cayea, MD, MS, FACH
Associate Professor of Medicine

Danelle Cayea, MD, MS, FACH is an Associate Professor of Medicine at the Johns Hopkins University School of Medicine where she serves as the Associate Vice Chair for Education for the Department of Medicine and the Director of the Daniel and Jeanette Hendin Schapiro Geriatric Medical Education Center. She trains faculty both nationally and internationally in teaching skills, has published extensively, and chaired several national committees, including SGIM’s Geriatrics Task Force.

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Darra Kingsley, MD
Professor of Surgery, University of New Mexico School of Medicine

Darra Kingsley, MD grew up in the Midwest with an undergraduate degree from Creighton University and a medical degree from the University of Nebraska Medical Center both in Omaha, Nebraska. She completed her general surgery residency at the University of New Mexico (UNM) before starting there as faculty in 2002.  She is a UNM Professor of Surgery and practicing general surgeon at the VA Hospital where she also serves as the Associate Chief of Staff for Education and as the chair of the VA Cancer Program.  She is an active member of Alpha Omega Alpha, the Association for American Medical Colleges, the Association of Women Surgeons, and the Academy of Communication in Healthcare (ACH).

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Denise L. Davis, MD
Clinical Professor of Medicine

Denise L. Davis, MD is a Clinical Professor of Medicine at University of California San Francisco and Associate Director for Faculty Development for the San Francisco VA Center of Excellence in Primary Care Education. Dr. Davis taught fundamental communication for Adventist Health System and Texas Children’s Hospital. Among her many awards, she received the Kaiser Foundation Award for Excellence in Teaching and received the UCSF Chancellor’s Martin Luther King Leadership Award in 2018.

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Denise Mohess, MD
Chief Geriatrics & Palliative Care, Yale New Haven Health

Denise Mohess, MD is a Board-Certified Geriatric Medicine Physician dedicated to bringing a holistic approach to patient care by addressing the special health problems of the elderly and caring for the caregivers. Dr. Mohess, also Board-Certified in Hospice and Palliative Medicine, aims to develop care plans which align with the patients’ priorities and improve the quality of life for those she serves. She has provided clinical care for vulnerable populations and those with serious illness of all ages across the care continuum. Dr. Mohess, a certified diversity professional, has a passion for fostering relationship-centered communication in healthcare with patients and providers as well as developing high-performing teams.

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Gita Mehta, MD
UCSD Healthcare

Gita Mehta, MD is Emeritus Professor in the Department of Medicine at the University of California San Diego (UCSD). She served as a clinician-educator in the Division of General Internal Medicine from 1988-2017. She was the Director of the Faculty Fellowship Program at the T Denny Sanford Institute of Empathy and Compassion in the Center for Compassionate Communication at UCSD 2021-2022 and is currently a Master Trainer and a member of the Affiliate Faculty with the Center. She currently designs and facilitates workshops for students, medical residents and faculty that have been presented at UCSD, nationally and internationally in UK and India. Her varied topics in healthcare communication include physician-patient interactions, relationship-centered skills, feedback, and conflict management. She is a certified life coach and has worked with medical faculty and allied healthcare providers at UCSD since 2021, providing coaching for communication, personal growth, and well-being strategies.

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Gretchen Fuller, MD, FACEP, FACH
Assistant Professor, UT Austin Dell Medical School

Gretchen Fuller, MD, FACEP, FACH is a dual-boarded Emergency Medicine and Pediatric Emergency Medicine physician. Gretchen completed medical school at Harvard University, Emergency Medicine residency and Chief Residency at University of California, San Francisco and Pediatric Emergency Medicine Fellowship at University of Texas at Austin Dell Medical School. Her professional focus is interpersonal and team communication and how these skills can foster human connection and improve the lives of healthcare professionals and patients. She is an Assistant Professor in the Department of Surgery at University of Texas at Austin Dell Medical School and teaches communication skills across the undergraduate, medical student, resident, fellow and faculty continuum. She serves as the National Director of Patient Experience at US Acute Care Solutions, an acute care staffing company whose clinicians care for over 9 million patients annually. She is Faculty and member-at-large on the Board of Directors with the Academy of Communication in Healthcare and facilitates workshops on foundational communication skills, conflict, inclusion, coaching, feedback and leading teams.

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Jeff Stein, MD
Clinical Assistant Professor of Medicine & Pediatrics, University of Missouri
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Julie Crosson, MD
Assistant Professor of Internal Medicine

Julie Crosson, MD is an Assistant Professor of Internal Medicine at the Boston University School of Medicine where she served as the residency Communication Skills Director for 10 years. Julie is currently the Course Director for the Ambulatory Morbidity and Mortality conference for the national section of General Internal Medicine and was the ACH Faculty lead for St. Elizabeth’s Medical Center in Kentucky providing relationship-centered care workshops to diverse groups for two years.

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Kamini Muzumdar, MD, FAAP
Pediatrician, Texas Children's Hospital

Kamini S. Muzumdar, MD, FAAP is a pediatrician at Texas Children’s Hospital and a faculty member at the Academy of Communication in Healthcare (ACH). She has co-facilitated Relationship Centered Communication (RCC) workshops both in-person and virtually, representing ACH and Texas Children’s. Additionally, she has played a role in co-facilitating Diversity, Equity, and Inclusion (DEI) as well as Feedback workshops at ENRICH, an annual healthcare communication course offered by ACH. Together with her colleagues and co-faculty, Kamini has led the training of three generations of Breakthrough Communication trainers at Texas Children’s. Her dedication to sharing and honing communication skills underscores her passion for enhancing patient care and professional development.

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Kara Myers, CNM, MS, FACH
Clinical Professor, University of California at San Francisco

Kara is a Clinical Professor in the University of California at San Francisco Department of OB, Gyn, and Reproductive Sciences. She is past President of the ACH, on the leadership council for nurse-midwifery faculty at Zuckerberg San Francisco General (ZSFG), and co-directs the Relationship Centered Communication program at ZSFG. Locally and nationally, she facilitates workshops in relationship centered communication, conflict, and feedback and equity in health care and health professions education.

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Krista Hirschmann, PhD, FACH
Founder, ENHANCE Communication

Krista guides ACH curricular development. She has her PhD in Communication, interest in team performance and patient self-management, and has developed extensive programs on teaching and communication skills for diverse health care professionals. Krista works with The Foundation for Medical Excellence?s Healthcare Leadership Institute and was a Faculty trainer with Yale New Haven Hospital and the Cystic Fibrosis Foundation. Recently, Krista co-authored a chapter in The Patient and Health Care System: Perspectives on High-Quality Care.

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Vice President of External Education

Laura is Assistant Director of APPs for Ambulatory Services at University of Texas Southwestern. She previously served as Supervisor for the Department of Otolaryngology and APP Advisory Board chair at University of California San Franscisco (UCSF). While at UCSF she customized RCC courses for various specialties and professional groups, developed a new workshop titled ?Advocacy for Women Using RCC? and co-led introducing the InterProfessional Education (IPE) faculty education to new curriculum.

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Laurie Devin, MSN, MBA, RN, CNML, RN-BC
Safety Coordinator, Yale New Haven Health

Laurie Devin, MSN, MBA, RN, CNML is a Safety Coordinator for Yale-New Haven Hospital and adjunct faculty at Southern Connecticut State University, with focused curriculum in Patient Experience. She has been a facilitator for Yale-New Haven Health System’s Enhancing Relationship-Centered Care program since 2018 and currently enrolled in the Academy of Communication in Healthcare’s Faculty in Training program. She earned a Master’s Degree in Nursing and also a Master’s Degree in Business Administration from Saint Joseph’s College of Maine.  Professional interests include clinician-patient communication and clinician-clinician relationships. Outside of the work environment, Laurie enjoys running, boating, and spending quality time with her children. She lives in Guilford, CT with her husband.

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Lynda Tang, DO, FAAHPM
Medical Director for Communication, Vancouver Clinic

Lynda Tang, DO is a Palliative Medicine physician, Medical Director of Communication and BALINT facilitator at Vancouver Clinic. She also serves as Faculty and Co-Director of Faculty-in-Training at the Academy of Communication in Healthcare (ACH). Dr. Tang is a certified instructor of Relationship Centered Communication (RCC) for ACH and Ariadne Lab’s Serious Illness Conversation Guide for Washington State Medical Association Honoring Choices advance care planning program. Vancouver Clinic (VC) is a large multispecialty outpatient clinic and with Dr. Tang’s leadership developed the RCC training workshops for clinicians in 2018 across the organization. In 2020 VC created the DEI committee for which Dr. Tang holds an active seat developing and supporting communication trainings on bias, microaggression, allyship and personal awareness. Dr. Tang’s dream is to “retire into” teaching, coaching and facilitating communication skills for medical professionals.

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Lynn O’Neill, MD, MS
Associate Professor of Medicine

Lynn O’Neill, MD, MS is Associate Professor of Medicine, Associate Director of the Palliative Care Center, and Program Director of the Hospice & Palliative Medicine Fellowship at Emory University in Atlanta, Georgia. She currently co-directs ACH’s Relationship-Centered Facilitation Program. She delivered communication skills curricula for providers at several medical centers including Mount Sinai, Duke University, Emory University, University of Cincinnati, Wake Forest University, and the Ralph H. Johnson VA Medical Center in Charleston, SC.

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Martha Howell, EdD
Faculty, MGH Department of Health Professions Education

Martha Howell, Ed.D. currently serves as faculty at MGH’s Department of Heath Professions Education. Formerly, she established the Relationship Centered Communication program (ART of Communication), RCC Leadership Training and Coaching the Coach programs and at Baylor Scott & White Health.  Her educational background includes a B.A. in Psychology, M.Ed. in Counseling and Human Development and a doctorate in Higher Education with an emphasis in medical education. She has served as a healthcare educator for 19 years and has a background in simulation/standardized patient instruction, faculty development and communication skill training. She completed the Faculty in Training program through the Academy of Communication in Healthcare. Her areas of research include communication skills assessment in medical education as well as multidisciplinary team communication.

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Matthew L. Russell, MD
Medical Director of the Senior Health Clinic

Matthew L. Russell, MD is the Medical Director of the Senior Health Clinic and an inpatient Palliative Care physician at the Massachusetts General Hospital. He serves as a core faculty member of the Continuum Project, which seeks to ensure that providers are equipped with communication skills for navigating and documenting serious illness conversations. As faculty member in the Academy on Communication in Healthcare, Matt has participated in many one-day courses in external education.

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Mimi Mateo, MSN, CNM, CDE
Director of Employee Wellness & DEIB, TrueCare

Mimi Mateo, MSN, CNM, CDE transitioned to a new role at TrueCare, the federally qualified community health center where she has worked for more than 2 decades. After 32 years in full scope midwifery practice, she has taken on the inaugural role of Director of Employee Wellness and of Diversity Equity and Inclusion while maintaining part time clinical work in the outpatient setting. Her commitment to provider wellbeing led her to launch Relationship Centered Communication at TrueCare in 2021, where she has facilitated skills training for more than 100 clinicians and leaders. Mimi brings her experience as a Clinical Director coaching and developing a midwifery team, as a Birthing from Within mentor, facilitating mindful preparation for expectant parents and as a practitioner of Matrix principles to each workshop she leads.

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Pam Duke, MD, FACH
Associate Director of Clinical Skills & Professionalism, Drexel University College of Medicine

Pam Duke, MD, FACH is a Professor of Medicine and Associate Director of Clinical Skills and Professionalism at Drexel University College of Medicine. She is a practicing internist with an interest in geriatrics and urban medicine. She is currently the course director for the first-year integrated yearlong medical student doctoring course teaching: communication skills, bioethics, behavioral health and physical exam skills. In addition, she is course director for a third-year medical student professionalism course at Drexel University College of Medicine where third year students explore issues of the hidden curriculum in faculty led small groups.

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Peter R. Lichstein, MD, FACP, FACH
General Internist

Peter R. Lichstein, MD, FACP, FACH is a General Internist at Wake Forest School of Medicine where he served as Internal Medicine Residency Program Director and currently oversees curricula in healthcare communication and professionalism. Peter was PI for a bedside teaching initiative and leads the Program to Enhance Relationship-Centered Communication. He also served as Governor of the North Carolina Chapter of the American College of Physicians, sitting on numerous state and national committees.

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R. Ellen Pearlman, MD, FACH
Senior Faculty Advisor, ACH External Education

R. Ellen Pearlman, MD, FACH is Associate Dean for Professionalism and Doctoring Skills and an Associate Professor in the Departments of Medicine & Science Education at the Donald and Barbara Zucker School of Medicine at Hofstra/Northwell. She was the first woman to be voted as “Teacher of the Year” at both the NYU Department of Internal Medicine, and the Zucker School of Medicine. Ellen consults on a range of communication topics and led ACH training programs at Roswell Park Cancer Institute, University of Maryland, and Northwell Health.

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Rob Cohen, MD, MSc
Associate Professor, Harvard Medical School
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Rob Shochet, MD
Senior Director for Patient Experience

Rob Shochet, MD is the Senior Director for Patient Experience in Montefiore Medical Center’s Network Performance Group. Previously Rob was Associate Professor of Medicine at The Johns Hopkins University School of Medicine serving as director of the Colleges Advisory Program and the Clinical Foundations of Medicine. He served as ACH President as well as an ACH trainer for at the Mayo Clinic, University of Arkansas, Wake Forest, North Shore Health System, and the Cystic Fibrosis Foundation.

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Robert (Bert) Stewart, MD
Pulmonary & Critical Care Medicine, Baylor Scott & White Health

Bert Stewart, MD is a Pulmonary and Critical Care Physician serving as Medical Director of Quality for Baylor Scott & White – Hillcrest Hospital, an Assistant Professor of Medicine for Texas A&M College of Medicine and a Fellow with the American College of Chest Physicians. He serves Baylor Scott & White Office of Patient Experience as a leader in the Art of Communication program, which is a relationship centered communication program. He has experience in providing didactic education in relationship centered communication, conflict engagement, leadership, DEI and feedback. He also facilitates small group work centered around these domains in communication. In addition, he provides communication skills-based coaching on an individual basis to providers across the system. He also employs these evidence-based techniques to guide the many different committees that he sits on and leads.

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Ryan Laponis, MD
Associate Professor of Medicine

Ryan Laponis, MD is an Associate Professor of Medicine in the Division of General Internal Medicine (DGIM) at the University of California San Francisco (UCSF). He serves as Associate Program Director for the General Internal Medicine/Primary Care Residency and is a graduate of the UCSF Health Professions Education Pathway and the Teaching Scholars Program. Ryan was inducted into the UCSF Academy of Medical Educators and has partnered with multiple health systems to teach RCC skills.

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Sandi Moutsios, MD
Associate Program Director, Vanderbilt University Medical Center

Sandra A. Moutsios, MD is a clinician educator and Associate Professor of Internal Medicine and Pediatrics within Vanderbilt University Medical Center and Vanderbilt University School of Medicine. Dr. Moutsios graduated from Duke University with a degree in biomedical engineering, then graduated from the University of Florida College of Medicine with an MD. She completed her Internal Medicine and Pediatrics Residency (Med-Peds) at Vanderbilt University Medical Center, and then completed a chief resident year in the Department of Pediatrics at Vanderbilt. She became the first Internal Medicine-Pediatrics program director at Vanderbilt in 1998, a position which she still holds today. She has been an active member of the Med-Peds Program Director’s Association and is a past president of that national organization. Dr. Moutsios works with the Accreditation Council on Graduate Medical Education (ACGME) in their national faculty development educational programs. She teaches several times a year at the ACGME in Chicago on “Developing Faculty Competencies in Assessment.”

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Stuart Sprague, PhD
Associate Professor Family Medicine, AnMed Health

Stuart Sprague is a retired faculty member from the AnMed Health Family Medicine Residency Program in Anderson, SC. He was responsible for teaching medical ethics, communication skills, community medicine, and other aspects of medical practice to the residents and medical students. His training includes a B.S. degree in chemistry from Duke University and a PhD in philosophy of religion from the Southern Baptist Theological Seminary. He entered the clinic first as a medical ethicist in 1983. In 2004 he became a member of and active participant in the ACH and its earlier organizational forms. He has taught, conducted workshops, and facilitated small groups at a number of Academy courses in the years since becoming a Faculty Member in 2008. He was recently elected as a Fellow in the Academy.

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Swana de Gijsel, MD
Assistant Professor of Medicine

Swana de Gijsel, MD, MSc is an Assistant Professor of Medicine Hospital Medicine Department at Weill Cornell Medical College, New York Presbyterian. Swana facilitates Schwartz rounds at her institution and leads process groups for residents and fellows. She has a passion for food and nutrition and developed a culinary medicine elective for medical students where she teaches nutrition in a professional kitchen and collaborates with chefs and nutritionists.

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Tara Rouse, MA, CPHQ, CPXP, CPPS
Senior Director, Institute for Healthcare Improvement

Tara Bristol Rouse, MA, CPHQ, CPXP, CPPS Tara Bristol Rouse is a Senior Director at the Institute for Healthcare Improvement (IHI), where she provides leadership and coaching for a diverse portfolio of federally and privately funded projects focused on health care quality, safety, equity, and patient experience. She has 25 years of experience in health care improvement and is a Faculty in Training for the Academy of Communication in Healthcare. Ms. Rouse is a TeamSTEPPS® Master Trainer and Certified Practitioner of Human-Centered Design. She is passionate about using a design thinking approach that engages the human perspective in all aspects of systems-building, organizational development, improvement and problem-solving.