Train The Trainer

Health Care Professionals Having A Meeting


The Academy of Communication in Healthcare (ACH) supports the development of Relationship-Centered Communication Facilitators (RCFs). Our train-the-trainer (TTT) program prepares local trainers to deliver a high-quality, consistent communication skills training program. This program not only elevates the quality of work life but also enhances patient care.

Program Content: 

  • Workshop design
  • Effective feedback
  • Learning plan design
  • Large and small group facilitation
  • Skills practice (role play)

Program Competencies:

  • Present didactics
  • Set up, run, and debrief role plays
  • Facilitate small group learning
  • Orchestrate mechanics of a one-day training

Engagement Opportunities

ACH offers two train-the-trainer pathways. The content and learning goals are the same in each pathway.

Individual (Open Enrollment):

ACH offers annual application periods so that individuals from various organizations who share a commitment to becoming Relationship-Centered Communication Facilitators can complete the process together.

View the 2024 RCF Brochure for the details of the upcoming RCF Cohort. And then complete your application by July 8, 2024 for consideration!

Organizational (In-House):

ACH will tailor towards an organization’s goals and bring the program to the organization by preparing a local cohort of internal facilitators (typically 4-6 or more). Organizations interested in developing an internal team of facilitators can contact ACH to explore opportunities to bring an ACH Relationship-Centered Communication Facilitator (RCF) Train-the-Trainer Program to their organization.

Interested in learning more about bringing this opportunity to your organization? Complete the Workshop Inquiry Form and we will contact you to schedule a Discovery Call.

Individual Benefits

Our focused facilitator development process equips individuals with the skill, knowledge, and confidence to provide continuing education to colleagues.


Facilitators gain competency to orchestrate highly-effective small-group learning environments, including skills to effectively: present content, provide examples, enact demonstrations, lead practice exercises, provide feedback, and encourage collegial relationships.


 Facilitators receive documentation of certification upon successful demonstration of the competency requirements of the program.

CE Credits

 Facilitators may claim up to 36 continuing education credits.


Expert ACH Faculty provide personalized mentoring to ensure support for each individual facilitator throughout the certification process.


Past facilitators have discovered relevant advancement opportunities within their local organizations and have also entered the next level of ACH training, the “Faculty in Training” (FIT) Program.


Networking opportunities and on-going support to enable the ACH membership community and the 300 + certified Facilitators representing 30 + affiliate organizations.

Organizational Benefits

Healthcare leaders frequently engage us in the effort to improve quality, safety, and patient-clinician experience outcomes. We provide the strategy and expertise for broad-scale program implementation designed to support a relationship-centered healthcare culture.

Organizations benefit from the ability to:

Train The Trainer Process

Step 1


Develop a program implementation strategy

Step 1

Step 2


Participate in the ACH “fundamental skills” program

Step 2

Step 3


Engage future facilitator(s) in train-the-trainer process (36 hr)

Step 3

Step 4


Deliver pilot offering of fundamental rcc skills program to local colleagues

Step 4

Step 5


Implement strategy to continue program delivery, sustain skills, and measure outcomes

Step 5